Frequently Asked Questions
Everything you need to know about your Run and Fly experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International delivery times vary by location, usually arriving within 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply use our online portal to generate a prepaid return label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials ethically sourced?
Yes, we prioritize sustainability by partnering with certified factories that ensure fair wages and use eco-friendly fabrics like organic cotton and recycled polyester.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly to your doorstep.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Klarna for flexible interest-free installment options.